Tuesday 21 April 2015

A traditional Highland breakfast will be served in The Atrium for all guests staying at the Fairmont St Andrews.

The Atrium

Robert Burns Ballroom

Where will you and your business be in five years’ time? 2015 is predicted to be a point of inflection for the business travel industry when a number of potentially disruptive elements will finally converge. This will be a turning point, after which a dramatic change is expected. Our opening session scrutinises the complexities of the disruptive influencers that are heading our way and offers an innovative and collaborative journey of discovery designed to stimulate your confidence in the future.

Speakers

  • Anna Chomse

    Head of Travel

The Atrium

Please click on the Breakout Session title for further information.

2020: The Future of Accommodation

Robert Louis Stevenson Michelle Grant Jo Layton Steve Reynolds Paul Saggar

Economic growth, increasingly sophisticated technology, evolving consumer habits and new market entrants are converging to change the landscape of the accommodation sector. The necessity for the corporate hotel programme is no longer guaranteed. Hotel revenue and yield practises are often undermining discounts, making alternative buying strategies often more effective. Traditional hotel groups are investing heavily to develop their brands, products and services to adapt to new traveller expectations. Meanwhile, suppliers from the sharing economy - such as 'Airbnb' and 'Bed Y Casa' are making serious attempts to attract business travellers. At the same time technology is putting more power in the hands of the consumer. What will the future hold?

IATA and NDC - Back To The Future

John Barber Auditorium Room Ken McLeod Guy Snelgar Bryan Wilson

Where have we come from and where are we going? Take a trip back in time through the history of the first 100 year evolution of airline distribution then decide for yourself, is history repeating itself with the advent of IATA's NDC (new distribution capability)? Will NDC enable new entrants to fulfil the need for corporate travellers to book online or will existing intermediaries adapt again to maintain their position in the distribution chain?

Globalisation Part 1 Middle East, Africa and Russia

James Graham Room Jo Lloyd Tony Pilcher Andrew Georgel

Each country has it's own nuances be that whether it is culturally or technically. These short sharp presentations give you the ins and outs of managing business travel in Africa, Middle East and Russia.

Travel Risk Management Planning for the Unforeseen

William Dunbar Room Colin Pereira John Rendeiro Adam Knights

How can we, as an industry, take steps to put every preventative measure in place to ensure our travellers safety? Colin Pereira, Head of Security at ITN tells us why he believes you can't mitigate risk, but you can prepare for it. Colin shares true stories of incidents that his news crews have had to cover, the risk they are exposed to and how he prepares them and takes care of them post travel. John Rendeiro, ISOS shares his expertise in the area of preparation for travellers and their employers.

OGM - Focus on Global Consolidation

Duncan MacIntyre Room Chris Pouney

Having a global travel programme in the Oil, Gas and Marine sector can be a greater challenge than any other sector because Oil and Gas companies differ in so many ways from other companies for example, many governments dictate that oil can only be extracted if local companies are used, and this includes travel companies. This session explores those differences and provokes discussion on how to overcome these challenges in this high touch environment.

Managing Media and Entertainment Travel

Mary McLeod Room George Grund Tom Stone Sandy Moring

Managing a Travel Programme in the world of media and entertainment involves moving “talent” as well as gaining compliance from production companies who own their own budgets. George Grund, Travel Manager at ITV and Tom Stone of Sirius Travel Sourcing, representing Sony Pictures, share the secrets of success in this unique and challenging sector when it comes to achieving a best in class global travel management programme, from both a television company and a film production company perspective.

The Atrium

Robert Burns Ballroom

A series of global megatrends are colliding, changing airline operations as well as how they market and sell their products and services. Cheaper and more sophisticated technology underpins the cultural evolution that is revamping consumer engagement and traveller experience. In this session, senior industry executives debate the impact of technology and mature digital consumers, and how they will impact relationships between travel buyers, business travellers and airlines. Energy prices, risk and security are also forcing the air travel community to rethink models and processes. What might this mean over the next five years?

Speakers

  • Marie Hilditch

    Head of Corporate Sales

  • Martin Ferguson

    Journalist and Communications Consultant

  • Ruth Spratt

    Head of Sales for Europe

  • Perry Cantarutti

    Senior Vice President

Please click on the Breakout Session title for further information.

The Future Business Model For Travel Management

Robert Louis Stevenson Room Scott Davies Adam Knights Andreas Wellauer

This session explores how changes in the distribution of business travel products and services might effect current business models between customers, travel management companies, technology providers and the supply chain between now and 2020.

Information is Beautiful

John Barber Auditorium Keesup Choe Ike Ihenacho Claudia Unger

Whether you are dealing with big data or just lots of data, our experts explore the art of displaying data in a way that gets people interested and makes them take action.

Globalisation Part 1 Middle East, Africa and Russia

James Graham Room Jo Lloyd Tony Pilcher Andrew Georgel

Each country has it's own nuances be that whether it is culturally or technically. These short sharp presentations give you the ins and outs of managing business travel in Africa, Middle East and Russia.

The Evolution of Online Booking

William Dunbar Room Olive Kavanagh Julian Mills Paul Saggar Guy Snelgar Johanne Young

How will online travel booking tools change to work with IATA’s NDC? Will online booking tools change because of NDC or will new players come into the market to fulfil the need for corporate travellers to book online?

OGM Focus on Cost Savings

Duncan MacIntyre Room Nick Hurrell Chris Pouney

What can be done to minimise cost and maximise return on investment? Case studies from Oil, Gas and Marinecompanies who have reduced costs by 50% and still maintained a business class programme and how costs can be taken out of a hotel programme. Join the round table discussion to explore challenges and ideas from your peer group.

Strategic Meetings Management - The Best Place To Start

Mary McLeod Room Vicky Anderson Sam Welch Sandy Moring

The best place to start is with policy. Listen to experts in this field explain:
• How to decide what to include in your SMMP policy.
• Evaluating the benefits of integrating your SMMP with your transient business travel policy vs. having a standalone policy.
• Why clear ownership of the policy is critical within the business.
• Establish what measurement process should be introduced to evaluate performance.

The Atrium

Robert Burns Ballroom

To close the first day on a motivational high we bring back to ITM Ian Hughes to deliver his new keynote speech, Speak Up! ‘How Finding Your Voice Can Change Your Life’ - a great reminder about the power of face to face communication in a digital age. Concise, memorable and full of practical tips.

Speakers

  • Ian Hughes

    Speaker, Coach, Actor

The Atrium

The Rock and Spindle

Robert Burns Ballroom