Wednesday 2 May 2018

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For all our ITM conference first timers, ITM is hosting a welcome breakfast to give newbies the opportunity to meet with the ITM Board and ITM Ambassadors in an exclusive and relaxed environment. Find out who’s who, and what’s what, from our conference veterans!

Start the conference with this fantastic networking opportunity and tips on how to make the most of your conference experience. Sponsored by easyJet.

Join ITM Chair Karen Hutchings, CEO Scott Davies and Conference Moderator Chris Elmitt as they bring you up to speed with ITM’s progress and future plans.

We will explore the game changing initiatives that are disrupting the travel industry and we will get interactive to capture your prioritisation of these opportunities.


  • Karen Hutchings

    Global Travel, Meetings and Events Leader
  • Scott Davies

    Chief Executive Officer

Matt has navigated through a career of international sporting achievement, radio and TV stardom, dancing fame, and an ascending culinary/healthy lifestyle reputation. His ability to build strategies for success and to manage change under pressure demonstrates a versatility that we can all learn from.

He joins the ITM Conference to provide an entertaining and insightful session on how he approaches ‘change’, helping delegates to tap into an empowering mindset.


  • Matt Dawson

    Keynote Speaker

Seismic changes are taking place in the business travel ecosystem. Industry consolidation seems to be quickening, new distribution models and platforms are impacting the way suppliers sell and ultra-competition plus the demands of today’s millennial traveller are driving unprecedented investment in the customer experience.


  • Stephen Shurrock

    Executive Vice President and CCO
  • Elyes Mrad

    Managing Director, International,
    American Express Global Business Travel (GBT)
  • Chris DeGroot

    Vice President – International Sales
    American Airlines
  • Gus Vonderheide

    Vice President of Global Sales – Americas
    Hyatt Hotels & Resorts

Session 1A

Marco Willa Deborah Short Gemma King

Experience Counts for Everything!

The world of a traveller can be demanding even without the pressures of the day job on top. Improving the traveller experience is key to making employees more productive so why aren't companies more geared to this approach? If you're challenged by compliance, engagement scores, employee attrition rates then perhaps the approach needs to be changed. Do your travellers "feel the love"?

Session 1B

Sergio Sánchez González Ross Cooper

ITM TECHSPLAINS IT ALL v.1 The Internet of Things and Wearable Technology

The Internet of Things: The concept of connecting anything with an on/off switch to the internet or to each other. But what does this actually mean in real life? We will walk you through travel related developments in this area and how you can exploit the IOT and wearable tech now to maximise productivity, enhance the user experience and keep people safe.

Session 1C

Matthew Daus Neil Gates

Travel in the Age of Unrest - Geopolitics & Travel Safety

Traveller safety has been cited as a Travel Buyer's top priority across several publications in 2018 but what are the unique challenges that travellers face today and how do we need to respond differently to deal with them? Leave this session with practical next steps to support your programme and travellers.

Session 2A

Jo Kolatsis Natalie Gardner

Countdown to GDPR & Regulatory Constraints
The EU General Data Protection Regulation (GDPR) is the most important change in 20 years. Add to that Brexit, PTD and other regulatory changes in business travel-related laws and it could be easy to end up in corporate hot water.

Time is ticking - don't get burnt by ignorance.

Factual session updating latest on regulatory changes in business travel related law and GDPR with crash course on what needs to be done to be ready for 25 May 2018.

Session 2B

Jon Bolger

Travel MEET Meetings / Meetings MEET Travel - How Technology is enabling the convergence

The convergence of Travel and Meetings has often been positioned as the 'holy grail' for big companies however is technology now making this merger more possible than ever before? We will guide you through a unique format to understand what you can do right now to make this possible.

Session 2C

Darren Williams

ITM TECHSPLAINS IT ALL v.2 - Impact of Robotics & AI

Robotics and Artificial Intelligence: 'the development of computer systems able to perform tasks normally requiring human intelligence’. Whether you have unwittingly conversed with a chatbot or knowingly welcomed Alexa into your home, robots are everywhere. Once used for boring and complex work, they are now ready to get social. We talk to companies in the BT world, who have incorporated robotics into their travel programmes and give you ideas around how best to bring together man and machine.

We’ve designed an informal and interactive session for buyers and sponsors to network.
The kind of networking session, that doesn’t really feel like networking!
We promise, there’s no powerpoint or ‘selling’, just lots of fun and possibly a few surprise along the way.


  • Karen Hutchings

    Global Travel, Meetings and Events Leader