1. Registration

1.1 Bookings can only be made via this website www.itmconference.org.uk

1.2 Manual registrations cannot be accepted.

1.3 To benefit from the member rate, all UK & Ire delegates MUST hold an ITM Membership.

1.4 If you are not a member of ITM, you may attend the conference by registering as a non-member. Delegates are encouraged to first become an ITM Connect Member to benefit from the heavly discounted rate. For more information on ITM membership https://www.itm.org.uk

1.5 Industry Practitioner (IP) members of ITM may attend the virtual conference by attending as an IP Buyer/Representative Buyer.

To do so they must:

a) be a registered ITM Industry Practitioner Member. Please email secretariat@itm.org.ukfor further details.

b) represent a recognised travel organisation and approval from a senior representative from that organisation must have been provided to ITM.

c) Request for approval must be in the form of an email to the Chief Executive Officer of ITM from the client authorising the Industry Practitioner to attend on their behalf. The IP Buyer will               then be issued with a badge containing the Buyer Client’s company name at the conference.

d) ITM’s decision on the qualification of any applications to attend as an IP Buyer/Representative Buyer is final. IP members attending as an IP Buyer/Representative Buyer are then treated               as Buyer delegates and all terms and conditions applying to Buyers apply to IP Buyers/Representative Buyers.

1.6 The virtual conference is open to Industry Practitioners, who are not attending as an IP Buyer/Representative Buyer. To do so they are required to pay the Industry Practitioner / Supplier delegate rate.

1.7 Any promotional codes issued by ITM can only be used against the respective conference fee and do not apply to the cost of membership.

1.7.1 Where additional logins are provided to Supplier members who were registered for the Brighton Conference, the codes issued are single use and are non-transferrable, they can only be used by employees at the company invoiced for the original delegate place. There is no cash equivalent available.

17.2 Where a three month individual ITM Business membership, or extension to an existing membership profile has been offered, each member can only benefit from one three month Business upgrade/extension. There is no cash equivalent.

1.8 ITM reserves the right to deny admission to the Virtual Conference; the decision of the ITM Chief Executive Officer in this respect is final.

1.9 If an individual login is used more than once, ITM reserves the right to deny access to one or both delegates.

2. Payment

2.1 Payment is accepted by either personal or company credit card only.

2.2 A receipt will be emailed upon completion of your registration, including acknowledgement of payment.

2.3 Payment will be taken in Pounds Sterling (£).

2.4 Payments will show on your credit card statement as Rachel Ley Consultancy LTD – ITM and can take up to 10 days to leave your account.

3. Cancellation Charge

3.1. ITM reserves the right to apply cancellation charges of 100% of the registration fee.

3.2 Right to Refuse

3.2.1. ITM reserves the right to refuse registrations from any delegate.

4. Indemnity

4.1 ITM reserves the right to change the conference structure, format, content, timing, or speakers without notice.

4.2 The event may be moved or cancelled by ITM for any reason. If such a situation should occur, ITM cannot be held responsible for any cost, damage or expenses, which may have been incurred by the delegate.

4.3 In the event that the UK Government declares a day(s) national mourning, ITM will not be held accountable for any financial losses resulting in the cancellation of all or part of the virtual conference.

4.4 ITM cannot be held liable for individual user/delegates home internet strength/connection or bandwidth

4.5 ITM cannot be held liable should there be a critical issue with the world wide web disrupting the virtual conference or other technical issues outside of ITMs control

4.6 ITM strongly urges all delegates to make adequate insurance arrangements to cover any/all eventualities.

5. During the Conference

5.1 The arrangement of any gathering, event or function, either virtually or physical, during the ITM Virtual Conference which hinders attendance of the event is strictly prohibited. ITM’s decision in this matter is final.

6. ITM Conference App

6.1 All delegates are required to use the ITM Conference App for the purpose of participating in voting and networking activities.

7. Data Privacy Statement

7.1  The ITM Virtual Conference, shall be managed on behalf of The Institute of Travel Management (ITM) by the event agency Rachel Ley Consultancy Ltd (RLC).  The data collected on the ITM Virtual Conference registration site shall only be retained for as long as necessary to fulfil the purpose we collected it for, including any legal, accounting or reporting requirements. The data collected through the registration site will be anonymised three months after the event date.  For more information on the ITM Privacy Policy, please click here.

7.2  The data we process as part of the event administration.

  • Name
  • Company Name
  • Job Title
  • Contact data

7.3  Your data is used for the administration and management of the ITM 2020 Virtual Conference, also through external providers.

  • Validation of you being entitled to participate in the event
  • Communication with you regarding the event
  • Use of the conference app

7.4  Appropriate measures will be taken to prevent unauthorised access, unlawful processing, unauthorised or accidental loss or destruction of the Personal Data. Personal Data that is no longer required to be retained as per legal and business requirements, will be disposed in a secure manner.

7.5  All third parties, as listed below, are required to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Our suppliers and partners will receive selected information to assist with the delivery of the event and shall only retain this information for the event duration.

  • Rachel Ley Consultancy Ltd (RLC) – Event Management
  • Events Force – Registration System
  • GloCast.com – Live Streaming & Interactive content
  • CrowdCompass – App Provider

7.6  Please kindly note that the Virtual Conference and all relatable platforms (Sponsor showcase/ expo/ socials/ Zoom) will be recorded and photographed. By agreeing to these terms and conditions you give consent for video recordings, audio and photos to be used during and post event. This includes the release, publication, exhibition, or reproduction of such assets for promotional purposes, social media posts, website resource, PR, podcasts, On Demand, Webinars, ITM and partner communications or any other purpose.

Please also note that Zoom’s T&Cs / privacy policy applies.

7.7  In line with the legal regulations you have the right to:

  • Request access regarding your data that we have stored
  • Request rectification of inaccurate data that we have stored about you
  • Request erasure of data about you that we are no longer allowed to store
  • Object to processing of your personal data based on legitimate interests
  • Receive a copy of your stored data (potentially in electronic form)

7.8 for any questions on the processing of your personal data please contact secretariat@itm.org.uk