Wednesday 1 May 2019

Yoga in the Sky aboard the i360 supported by American Airlines & British Airways. Starting at 06.15am, ELEVATE your mind and soul up to 450ft and take in the amazing views. Limited spaces available, first come first served (mat’s provided) – contact ITM to book your place.

Promenade Run supported by Hilton and Sixt. Starting at 7am, Run (or walk) as much or little of our 3km circuit along the Brighton seafront. Sign up at the ITM Conference registration desk on arrival (Mon/Tues).

As British Airways celebrates it Centenary, Alex will share his insights on the future of the travel industry during a keynote and Q&A session and describe how the airline is looking to ELEVATE to the next level through innovation and investment in customer experience”


  • Alex Cruz

    Chairman and CEO
    British Airways
  • Martin Ferguson

    Senior Director, Global Communcations & Public Affairs
    Amex GBT

ITM’s Industry Affairs Group explores the big issues affecting the business travel industry and provides ITM resources and positioning statements to help guide our members through them.
Join IAG Chair Imogen Furness and help to guide the IAG and Associate Director groups in the subject matter you would like to see digested and clarified in the coming year.


  • Imogen Furness

    EMEA Travel Manager
    Morgan Stanley
  • Andrea Caulfield-Smith

    Head of Business Development
  • Chris Elmitt

    Professional Facilitator
    Crystal Interactive

Buyers will be allocated huddle sessions.
Please check the APP or speak to a member of the ITM Team to confirm your session.

Delve deeper into the world of travel programme management, this session will explore innovation and how travel buyers are looking at their programmes differently.

Karen Hutchings, ITM Chair and Global Head of Travel Meetings & Events at EY, will share insights into how the EY Procurement Team are applying a new perspective to advance their programme and what their suppliers are doing to support this.


  • Karen Hutchings

    Global Travel, Meetings and Events Leader

Buyers will be allocated huddle sessions.
Please check the APP or speak to a member of the ITM Team to confirm your session.

In this inspirational and uplifting session, Henry will show us how to rise to every challenge, see the positive in every situation and focus relentlessly on what we can do, rather than what we can’t.
Henry Fraser was 17 years old when a tragic accident severely crushed his spinal cord. Paralysed from the shoulders down, he has conquered unimaginable difficulty to embrace life and a new way of living.


  • Henry Fraser

  • Scott Davies

    Chief Executive Officer

Session 3A

Hall 4 Jan T. Jacobsen Peggy Studer Emma Jones Sandy Moring Colin Ekers

Is your programme as good as you think?

We all know that there is room for improvement in our travel programmes, but what is right for one is not necessarily right for another.  Listen to how similar decisions can derive different results and benchmark your own needs and decision making.

Session 3B

Preston Alistair Leaman Michel Rouse Ian Spearing

Is AI going to be the future of travel? - nope, it's already here!

Join us for this fun and informative session! How does artificial intelligence relate to travel? Can it provide better service and cheaper prices? How good can AI be in a service industry? In this session, we will hear from a subject matter expert before exploring what AI solutions are in the market that can help Travel Management TODAY... without breaking the bank!


Session 3C

Stanmer Moshe Rafiah Adam Knights Mark Cuschieri Jo Lloyd

Distribution & NDC - Who Cares?

Despite all of the publicity and conversation, a recent study showed that 89% of Travel Managers didn't understand the impact of NDC.  Is this because the conversation has focussed on distribution?  In this session we will look at the misconceptions around the NDC conversation and highlight the opportunities for a managed travel programme that NDC can bring - what is the vision and how does One Order fit into the discussion?

Session 4A

Hall 4 Richard Tams Patrick McDonagh Niall Carson Adam Knights Andrea Caulfield-Smith Peter Scranney

Room 101 - Time to rid the world of the pain points

What are the processes that are pain points for you in the travel industry?  Are you fed up of the way the travel industry does things?  Is there another way?
Room 101 will bring a series of industry  experts to the stage who have a grudge against a process or product!  They will pitch why it should be condemned to Room 101 and what the alternatives could be to make life easier for everyone.
Come along to this session to hear new ideas that could replace old habits!

Session 4B

Preston Scott Davies

It's not you, it's me - Are you job happy?

In this session we will discuss the results of a recent ITM survey about what makes us happy at work?  Is it your job, lack of resource, time, your boss or is it you?  Find out how your happiness radar benchmarks against the rest of the industry and what you need to do to achieve job satisfaction and career progression

Session 4C

Stanmer Tony McGetrick Darren Jeacock Alison Rogan Becky Burton-Stevens Sandy Moring

To Bid or Not To Bid…..

Going to tender costs everyone involved excessive time and money so is there a better way?  During this session industry experts will discuss the alternatives and how best to challenge the status quo

TED talk preview: Why gender equality is not just about women.
Former ITM Chairman, Caroline Strachan, has been selected to deliver a TED talk in summer 2019.  TED talks are all centred on “ideas worth spreading”.  Her idea is that gender equality is not just about women.  The structure of work needs to transform. Men need to understand and embrace the change required and women need to stop getting in their own way. Agree or disagree? Her aim is to inspire new thinking and expedite progress, what will this mean for you personally?
Note: This is an exclusive preview for ITM Conference delegates, no press or social media allowed during this session.
Following Caroline’s session, ITM Chair Karen Hutchings and CEO Scott Davies will bring the conference content to a close by reflecting on what we will be taking away and how we can continue to elevate moving forward.
We will also look at some of our highlights and share thoughts of the delegates. Plus, in customary tradition we will announce the venue of ITM Conference 2020!


  • Scott Davies

    Chief Executive Officer
  • Karen Hutchings

    Global Travel, Meetings and Events Leader
  • Caroline Strachan

    Managing Partner
    Festive Road

All delegates welcome

The ITM Gala Dinner and Awards will be hosted by Vernon Kay. Vernon is back by popular demand and will be entertaining us with an interactive ITM Gameshow and helping us raise lots of money in our raffle for our chose charity, Women’s Aid.
Please note the dress code is Black Tie and we encourage you to bring cash, as there are some amazing prizes to be won!
There is also an auction where one lucky person will walk away with two return business class tickets to New York including two nights stay at The Pierre, A Taj Hotel, New York courtesy of American Airlines, British Airways and Taj Hotels.



  • Vernon Kay

We then end the night with the ITM Silent Disco sponsored by Tripbam.