Tuesday 30 April 2019

This is a great opportunity for all First Timers to meet the ITM Board/Ambassadors and to connect with their Conference Buddy. Get prepped and ready for the day ahead in this informal and relaxed setting. Light breakfast bites provided.

Join ITM Chair Karen Hutchings, CEO Scott Davies and Conference Moderator Chris Elmitt as they bring you up to speed with ITM’s progress and future plans.
Hear how we will help you ELEVATE your knowledge and understanding of the ever-changing business travel industry, the travel programmes you work with and your personal impact and career progression.


  • Scott Davies

    Chief Executive Officer
  • Karen Hutchings

    Global Travel, Meetings and Events Leader
  • Chris Elmitt

    Professional Facilitator
    Crystal Interactive

Acclaimed political commentator Steve Richards gives us the inside track on the what on earth just happened (or didn’t) in Westminster and shares his insight on what’s next, with an emphasis on the impact on business travel.
Steve will be joined by industry giant Richard Tams who will share his perspective, including the latest situation in the strategically significant China market. Is it still on course to be the world’s dominant market?


  • Steve Richards

  • Richard Tams

Moderator Martin Ferguson will be joined by senior stakeholder panellists from PwC, EY and Airbus to learn the latest methodologies, benefits and risk management within today’s travel programmes.


  • Martin Ferguson

    Senior Director, Global Communcations & Public Affairs
    Amex GBT
  • Sarah Mullen

    Global Mobility Director
  • Katherine Bennett CBE FRAeS

    Senior Vice President
  • Mark Jarvis

    Group CFO

Session 1A

Hall 4 Alice Linley-Munro Dr Lucy Rattrie Debra Glover Julia Fidler Sandy Moring

Balancing Goals with Wellbeing

FACT: Helping to create the right balance for travellers to protect their mental and physical health is key to optimise their performance and reduce attrition rates.  Learn through academic research and industry collaboration, how strategies to improve performance can be established.

Session 1B

Preston Natalie Gardner Richard Tams Jo Lloyd

Developing Cultural Intelligence (CQ) in a Global working environment

What makes up cultural intelligence? How can you work effectively in a multi cultural environment? This session will provide tangible steps for developing cultural intelligence (CQ) that you can adapt and flex in developing your cross cultural awareness and effectiveness in any environment!

Session 1C

Stanmer Leanne Fowler Jon Bolger Simon Hawley

How to combine M&E/SMM and Travel into a single function 

Did you know that 70% of meeting spend in a company is for boardroom style meetings of between 6-12 people?  As a travel manager, how do you get line of sight on this spend and be able to differentiate it from transient spend?  This session will help you to understand the challenges, bust the myths around the space and give some practical advice on where and how to get your budget around this space!

Session 2A

Hall 4 Anne Barlow George Grund Petra Harte Sandy Moring

Raising your Personal & Strategic Game

Being able to promote your role and function is not easy when you have so many stakeholders to engage with but it is critical if you wish to be successful.  Learn what you need to do to raise your game and get positively noticed.

Session 2B

Preston Sue Jones Josh Gunn

Driving compliance in Challenging Environments 

Driving compliance in challenging environments - stakeholder management and influencing - includes expense management

Session 2C

Stanmer Helen Hodgkinson Julian Mills James Filsinger Tom Reeson Price Darryl McGarvey

Technology to Help Elevate your Travel Programme - Pecha Kucha

In this high energy breakout session, delegates will be exposed to the many types of travel technology that can help to elevate and support your travel programme! Ranging from Event Management tech to payment solutions, the technology solutions will be presented using Pecha Kucha style - prepare to learn about the tools in the market in a fun and fast way!

High Performance Account Management

It is a long standing maxim in sales that the easiest client to sell to is an existing client. However, this is dependent on our ability to build trust, understand our clients changing requirements and to then position our capabilities as solutions to their challenges and opportunities.

Too frequently we observe that individuals and organisations are focused on account management rather than development which means they are failing to maximise the lifetime value of their accounts. This session will help you mitigate the risk of churn to increase account retention rates, increase the number of opportunities and improve pipeline coverage.


  • Stuart Lotherington

    Senior Partner
    SBR Consulting

This is an opportunity for the First Timers to get together with their ITM Conference Buddies before the Chairman’s party begins.

This opening party has been sponsored by easyJet. Expect an incredible evening of great food, drinks and company, topped off by none other than popular Radio 1 host, Scott Mills who will be playing some tunes!

Prepare for laughs and an amazing DJ set…. dancing shoes optional.

On the night we will be giving away a £150 flight voucher courtesy of easyJet, including two nights stay for two people at Hotel Adlon Kempinksi, Berlin.

More details on how you can win will be revealed on the night. Thank you to easyJet and Kempinski Hotels for this prize.