Here to kick start the ITM Virtual Conference, our CEO and Chairman sets the scene as we embark on a game changing journey of discovery. Understand how our industry is changing and ways that we can adapt to meet demand.
Get an update on what’s happening in the industry and the results from our new buyer survey. An essential guide on what suppliers and buyers should be focusing on.

Get a temperature check across the industry. We evaluate the impact COVID-19 has had on the Business Travel Industry. Financial analysis of the travel industry and performance forecast. Drawing out the positives, the risks and the opportunities as we look forward to a time where we can thrive once more.

Each year the ITM Chair takes us deep inside their travel programme to enlighten buyers and suppliers alike with a level of detail they will rarely see. This year Karen Hutchings explains the meaning, objective and necessary activities to travel with purpose. Gain a competitive edge with insights from one of the biggest names in Business Travel in this insightful session.

Ipsos MORI has its finger on the pulse of public opinion and feeling. Ben helps us understand precisely how the world has changed during the Covid-19 outbreak and gives a valuable insight into how the near future looks. Discover how the spread of communicable disease has affected market trends and get insights on industry reaction and influences.

The current crisis has meant that there are many of us with corporate agreements and preferred programmes in place that may no longer be applicable in tomorrow’s world. What is the impact that this will have on our agreements, pricing models and corporate agreements. Join this session to learn more about how the Coronavirus is likely to change the commercial model forever.

Understand how the TMC segment is planning its way through these unprecedented times. Gain an insight in how TMCs can be supported by understanding the commercial models and why they have been uniquely challenged.

One year on, since delivering her TED talk at the 2019 ITM conference, Caroline is back to share the benefits of owning your story. Sharing personal anecdotes and industry observations, she’ll share why now is the time to focus on you.

Understand why sustainable and diverse & inclusive sourcing is strategically key for buying organisations and what the hospitality industry is doing to operate responsibly in these areas.

Founded in 2015, TripActions is the fastest growing global TMC. We hear from its CEO Ariel Cohen to understand how such rapid growth has been achieved with an agile and innovative approach. Understand how a cloud-based, customer-centric, technology-driven solution is well placed to negotiate these unprecedented times. Learn how TripActions sees travel recovering and a longer term industry vision.

Everyone in travel will need to be able to deploy their best skills to support the moves to take business forward when we are allowed. Senior Executives may need to implement new processes and restrictions that require Travel Managers to entice travellers to follow, and Suppliers will have to assess how they should present their travel service or product to fit the new travelling world. (Re) engaging after the Lockdown may require a new style of approach, and influencing internal and external stakeholders may be a challenge for both Buyers and Suppliers. Take advantage of this optimisation masterclass to position you and your company for success.

Join the travel community for a well-earned drink and an upbeat opportunity to connect with friends and colleagues.