The ITM Conference has now finished. However, Conference content will be available to download from from week commencing 18th May. In the meantime, we have provided a PDF of all the key take outs from each of the sessions below accessible via the Resource icon within the app.


          TUESDAY 12 May – click here for more detail
         WEDNESDAY 13 May – click here for more detail


  • Opening Plenary – Scott Davies & Karen Hutchings
  • Industry Health Check Up with Richard Tams
  • Chairman’s Annual Session- Travel With Purpose
  • Understanding the New Normal with Ben Page
  • Break 
  • Education session: Do we still have a deal?
  • Morning Meditation brought to you by American Express
  • Education Session: Pecha Kucha 1&2
  • Keynote -Robert Isom
  • Education Session: Pecha Kucha 3,4&5
  • Break
  • Stay Safe with Jon Rogers
  • Education Session: Traveller Interrupted
  • Sponsors Showcase
  • Sponsor Showcase


  • Revival of the Fittest with Paul Abbott
  • I’m Only Human – Caroline Strachan
  • Break
  • How To Responsibly Buy & Supply Travel
  • Keynote – Ariel Cohen
  • Influencing & (Re) Engagement Skills Masterclass
  • Winning Traveller Confidence with Bob Somers
  • Ground Zero with iGo
  • Choices in a Changed World with Jeff Martin
  • Break
  • Keynote – Bella Mackie
  • Closing Plenary & ITM Achievement Awards
  • Virtual Chairman’s Happy Hour

Sessions explained

Plenary sessions at conference aims to provide you with invaluable insights, which you can apply to your business. Be inspired by travel leaders and key influential speakers globally recognised for their pioneering thinking and ingenuity.

Education sessions
Thought provoking sessions focused on relevant topics and key priorities that matter to you. We aim to help you navigate the new world, adapt your approach to facilitate COVID-19 challenges and build on the tools you need to help you to thrive once more.

Sponsor Showcase
Explore the latest products and services in the market in our virtual supplier platform. Visit each of the sponsor pods to learn about what they have to offer, a conversation with their reps to find out more

ITM Achievement Awards
Recognising and celebrating the incredible impact our members make across our business travel community.  There are 6 award categories and the winners will be individuals who have displayed excellence or made significant contributions to their organisations, travel programmes, industry or ITM.

This year’s worthy winners are Audrey Muir, Baillie Gifford (Chairman’s Award), Cristina Chimenti, Sky UK (Rising Star), Ian Blackie, Bloomberg (Best Travel Manager) and Jonti Dalal-Small & The Smarter Working Team at Capita Travel & Events (Responsible Impact award). Soon to be added to our Hall of Fame